Returns & Exchanges

At Home Secure, your peace of mind is our priority, which is why we offer a 30-day satisfaction guarantee on all security hardware and smart home devices. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your property remains protected.

Return Process

• 1.
  Initiate Your Request

  Log into your Home Secure account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the item in its original packaging including all manuals, sensors, and mounting hardware to ensure a full refund and avoid restocking fees.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your box, ensuring any previous shipping labels are covered.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, we will process your refund to your original payment method within 5 to 7 business days.